Privacy Policy

Effective Date: January 1, 2010

Last Updated: April 7, 2026

Applies to: southsideplumbing.com

Welcome to Southside Plumbing. This Privacy Policy applies to information collected through our website (https://southsideplumbing.com), our SMS/text messaging program, and any other interactions you have with our business. It explains how we collect, use, and share your personal information.

By using our website, providing your phone number, or otherwise interacting with us, you accept the practices described in this policy.

The type of personal information we collect depends on your relationship with us and how you interact with our services. Below are the categories of information we may collect:

Non-Personal Information

We collect non-personal data such as domain names and IP addresses to understand website usage patterns and improve our services.

Name & Contact Information

This includes your name, email address, phone number (including mobile), mailing address, city, state, and zip/postal code. In some cases, we may share this information for the purposes described in this policy.

Demographic Information

We may use and store information about your general location based on your IP address (at a city or county level). In some cases, we may share this information for the purposes described in this policy.

Payment Information

This includes credit card or other payment information provided when you pay for services.

Submitted Information

This includes information you provide when you contact us by phone, text, or online chat, as well as information submitted when you fill in our forms to book an appointment, complete a survey, or leave a review.

Job Applicant Information

We collect resumes, education, and employment history from job applicants, including information about skills, qualifications, certifications, permits, and licenses relevant to the position.

Site Usage Information

We collect information about the browser and device you are using, the sites you came from and where you visit when you leave, your operating system and IP address, device identifiers (including hardware model), and your activity on our website. In some cases, we may share this information for the purposes described in this policy.

Additional Categories Under Applicable Law

We may also collect other categories of personal information as defined by the California Consumer Privacy Act (CCPA), the Colorado Privacy Act (CPA), and the Virginia Consumer Data Protection Act (CDPA), including but not limited to internet activity, geolocation data, and inferences drawn from other personal information to create a profile about you.

We use the collected personal information for the following purposes:

• To offer, provide, improve, and maintain our plumbing services
• To notify you about changes to our services
• To allow you to participate in interactive features of our services when you choose to do so
• To provide customer support and respond to inquiries
• To gather analysis or valuable information so that we can improve our services, including sending you a review and feedback form with your permission
• To monitor the usage of our services
• To detect, prevent, and address technical issues
• To offer you targeted advertisements based on goods, services, and events that we think will be of interest to you

To provide you with news, special offers, marketing or promotional materials, and general information about other goods, services, and events similar to those that you have already purchased or inquired about — unless you have opted not to receive such information
We may contact you through phone calls, SMS messages, email messages, direct mail, and voicemails for the purposes described above.

A. Program Name & Identity

All SMS text messages sent under this program are from Southside Plumbing, a residential plumbing company based in Littleton, Colorado.

B. SMS Consent & Enrollment

By providing your mobile phone number and opting in — whether through our website, scheduling form, or verbally with our team — you consent to receive SMS text messages from Southside Plumbing.

Important: Consent to receive SMS messages is not required as a condition of purchasing any goods or services from Southside Plumbing. You may purchase our services or schedule appointments without opting in to SMS communications.

Message frequency may vary. Message and data rates may apply. Your mobile carrier’s standard messaging rates will apply to any messages you receive from us or send to us.

By opting in, you confirm that you are the owner or authorized user of the mobile device and phone number provided, and that you are authorized to approve the applicable charges.

C. Types of SMS Messages

We may send the following types of SMS messages:

Appointment confirmations and reminders
Technician dispatch and arrival notifications
Promotional offers and service specials
Account and billing notifications
Customer service responses and follow-ups

D. SMS Opt-Out Instructions

You may opt out of SMS communications at any time using any of the following methods:

Reply STOP to any SMS message you receive from us. Your opt-out will be processed immediately and you will receive one final confirmation message.

Contact us directly at hello@southsideplumbing.com or call/text 303-346-8426 and request to be removed from our SMS communications list.
Submit a written request via email to hello@southsideplumbing.com requesting the removal of your mobile number from our SMS list.
Upon receipt of your STOP request, your opt-out will be processed immediately. You will receive one final confirmation message and no further SMS messages will be sent. Opt-out requests submitted via email or phone will be processed within one (1) business day. Opting out of SMS communications will not affect your ability to schedule services or receive assistance through other channels.

E. SMS Data Sharing

No Sharing with Third Parties: Opt-in data and consent information collected for our SMS program will not be shared with any third parties for their own marketing purposes. We may share data with service providers who help us deliver SMS messages (such as our messaging platform), but those providers are contractually prohibited from using your information for any purpose other than delivering messages on our behalf.

F. Supported Carriers

Our SMS program is supported by major U.S. wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and others. However, carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your carrier and device compatibility.

G. Need Help?

For assistance with SMS communications, reply HELP to any message from us, or contact us at:

Email: hello@southsideplumbing.com
Phone: 303-346-8426

A link to this privacy policy is provided at all SMS opt-in points, including our website forms and scheduling pages.

We take precautions to protect your information both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us securely. You can verify this by looking for a lock icon in your browser’s address bar or confirming “https” at the beginning of the web page address.

We also protect your information offline. Only employees who need the information to perform a specific job function (such as billing or customer service) are granted access to personally identifiable information. The computers and servers on which we store personally identifiable information are kept in a secure environment.

We comply with CCPA, CPA, and CDPA data breach notification requirements. No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use reasonable measures in accordance with applicable law, we cannot guarantee absolute security.

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Our website uses cookies for functionality and user experience enhancement. We use cookies and similar tracking technologies to track activity on our website and for remarketing purposes.

Cookies are files with a small amount of data which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies such as beacons, tags, and scripts are also used to collect and track information and to improve and analyze our website.

Certain browsers can be set to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. If you block or reject cookies, not all of the tracking described here will stop.

To turn off targeting and advertising cookies, visit the Cookie Settings in the browser footer of the site and turn these types of cookies off. The Self-Regulatory Program for Online Behavioral Advertising also provides consumers with the ability to manage certain choices online at aboutads.info/choices and provides a tool for managing mobile choices at aboutads.info/appchoices.

Under CCPA, CPA, and CDPA, you have the right to opt out of the sale of personal information collected through cookies.

Do Not Track Policy

Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.

We are based in the United States and our services and products are designed for residents of the United States. By interacting with us, you understand your information will be transferred to us and used under applicable U.S. federal and state laws. If you are outside of the United States, this means that your information will be transferred to — and maintained on — computers located outside of your country, where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We do not sell your personal information. Opt-in data and consent information will not be shared with third parties for their own marketing purposes.

We may disclose information to third parties to provide, maintain, and improve our services, including third-party service providers who access information about you to perform services on our behalf or help us execute services you have requested. Service providers may include financial processing companies, information-hosting applications and services, review and feedback-related service providers, SMS/messaging platform providers, and marketing, advertising, and communications service providers.

Under CCPA, CPA, and CDPA, you have the right to opt out of these practices.

Targeted Advertising

We use information (as described above) to serve you with ads we think you will find relevant. We might do this based on your browsing habits or other activities. These could appear on our platforms or others’ platforms. This is often called interest-based, targeted, or “cross-contextual” advertising, and may occur on social media platforms after you leave our site.

Disclosure to Law Enforcement

Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (such as a court order or a government agency).

Legal Requirements

We will transfer relevant categories of information to respond to a court order or subpoena. We will also disclose information if a government agency or investigatory body requests it, including U.S. and non-U.S. law enforcement or regulatory authorities.

Our website may include links to other sites whose privacy practices may differ from ours. We are not responsible for the content or privacy practices of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Occasionally, we may conduct surveys or contests, participation in which is entirely voluntary. Information collected will be used for the purposes outlined at the time of collection.

Depending on your state of residence, you may have the following privacy rights:

• Right to Know: You can request disclosure of the personal information we collect, use, and share about you.
• Right to Delete: You may ask us to delete your personal information, subject to certain legal exceptions.
• Right to Opt Out: You can opt out of the sale of your personal information and targeted advertising.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Data Portability: You have the right to receive a copy of your personal data in a readily usable format.
• Right to Appeal: If we decline your privacy request, you have the right to appeal our decision.
• Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within the timeframe required by applicable law.

This policy is subject to change. We will post any changes on this page and update the “Last Updated” date at the top of this policy. For material changes, we will make reasonable efforts to notify you via email or a prominent notice on our website. By continuing to use our website or services after changes are posted, you agree to the revised policy. Questions? Please contact us at 303-346-8426 or email us at hello@southsideplumbing.com. We will respond to your request within the timeframe required by applicable law.